Two days after people across the globe faced disruption due to a technical slag, Microsoft on Friday apologised to customers and partners for the disruption caused by its services outage over the past two days, saying that services are now witnessing broad recovery and stability.
In a statement posted on X, Microsoft said it was deeply sorry for the disruption and acknowledged the responsibility it carries towards customers who rely on its services.
We are deeply sorry for the disruption this incident has caused our customers and partners. We know the trust they place in our services and take that responsibility extremely seriously. We are seeing broad recovery and stability across our services. This was a technical issue not related to cyber or AI / agents. The incident was introduced by an issue during an earlier network capacity upgrade that surfaced following a recent network change. We have addressed the underlying issue and continue to restore service to remaining customers and regions. Given the scale of demand, we restored services gradually, validating stability at each stage. While this took longer, it helped ensure a stable restoration. We will provide a full post-incident report once our review is complete.
— Microsoft (@Microsoft) November 13, 2026
“We are deeply sorry for the disruption this incident has caused our customers and partners. We know the trust they place in our services and take that responsibility extremely seriously. We are seeing broad recovery and stability across our services,” the company said.
Clarifying the cause of the disruption, Microsoft said the incident was triggered by a technical issue and was not related to a cyberattack or artificial intelligence (AI) agents.
According to the company, the problem originated during an earlier network capacity upgrade and surfaced following a recent network change. Microsoft said it had addressed the underlying issue and was continuing efforts to restore services for customers and regions that were still experiencing disruptions.
Services restored
The company also explained that services were restored gradually, considering the scale of demand and the need to ensure stability at every stage.
“Given the scale of demand, we restored services gradually, validating stability at each stage. While this took longer, it helped ensure a stable restoration,” Microsoft said.
The disruption affected Microsoft’s workplace services, including Outlook and Teams, along with other Microsoft 365 services and consumer products. Users in India and several other regions reported difficulties accessing services as the outage continued.
Microsoft said it would release a detailed post-incident report after completing its internal review. The report is expected to provide further details about the technical failure, its impact and the measures being taken to prevent similar disruptions in the future.
